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Retail
Retail businesses face intensifying margin pressures from omnichannel fragmentation.
Retail businesses face intensifying margin pressures from omnichannel fragmentation, where siloed data across e-commerce, POS systems, and physical stores prevents unified customer views and real-time inventory control. Economic headwinds amplify supply chain vulnerabilities, with rising logistics costs, theft losses exceeding $100B annually in the US alone, and shifting consumer behaviors demanding hyper-personalization amid decelerating non-essential spending. Deloitte's 2026 Retail Outlook identifies fulfillment cost surges from trade policies as a top force, while NRF warns 41% more retailers will deploy AI for visibility as demand slows globally. Source
engineering OUR APPROACH
- › We build production-grade IT platforms from inception, unifying retail ecosystems for resilient, data-driven operations tailored to volatile market dynamics.
- › Scalable omnichannel backbone: Microservices architecture with event-driven processing handles peak loads, syncing inventory and pricing across channels in real-time.
- › Persona-optimized interfaces: Shopper apps for seamless journeys, store associate tools for rapid fulfillment, and C-suite dashboards for predictive analytics, all device-agnostic.
- › Global compliance engine: Embedded regulatory logic for multi-market scaling, handling currencies, taxes, and data sovereignty without operational silos.
- › Unified intelligence layer: Ingests CRM, ERP, vendor feeds, and external signals into a governed data mesh for anomaly detection, demand forecasting, and frictionless automation.
trending_up IMPACTS
- ›Retailers leveraging the modern world AI automations and IT alignment achieve measurable resilience and growth throughout the markets:
- ›Margin protection through efficiency: AI-optimised supply chains cut logistics costs 15-20% and shrink theft impacts via real-time tracking. Source
- ›Customer retention surge: Unified data personalization lifts lifetime value 20-30% with targeted cross-channel experiences. Source
- ›Productivity acceleration: Digital coordination boosts labor efficiency 25%+ and streamlines operations end-to-end. Source
- ›Revenue uplift from agility: Dynamic pricing and inventory systems drive 10-15% sales growth amid economic volatility. Source